Refund Policy

Last Updated: May 1, 2025

At Tekle & Co. LLC, customer satisfaction is a priority — but due to the customized and limited nature of many of our products and services, all sales are considered final unless otherwise stated. This Refund Policy outlines the terms under which refunds, exchanges, or credits may or may not be issued.

By making a purchase through our site or service, you agree to the terms of this policy.

1. No Refunds on Custom or Digital Work

Due to the time, design effort, and planning involved, we do not offer refunds on the following:

Custom flyer or branding design
Digital or downloadable artwork
Personalized balloon installations
Commissioned paintings or illustrations
Business consulting or startup services

Once work has begun, your payment is non-refundable.

2. Physical Products and Resale Items

For resale items (such as collectibles or merchandise), refunds will only be considered under the following conditions:

You contact us within 3 days of delivery
The item arrived damaged or defective (must include photo evidence)
The item is returned in its original condition and packaging within 7 days

If approved, we may offer a replacement, store credit, or partial refund, depending on the circumstances.

Buyers are responsible for return shipping unless otherwise agreed upon.

3. Event-Based or In-Person Services

If you book a service (e.g., balloon décor, vendor booth setup), deposits are non-refundable unless you cancel at least 72 hours in advance.

In the case of cancellation due to weather, emergency, or vendor-related issues, a credit or rescheduling option may be provided at our discretion.

4. Late or Missing Refunds

If a refund is approved, please allow 5–7 business days for the transaction to process. If you haven’t received your refund after that time:

Check your bank account again
Contact your credit card provider or payment app
Contact us at tekleandco.llc@gmail.com for further assistance

5. Contact for Refund Requests

For questions about refunds, please email:

tekleandco.llc@gmail.com
Include your name, order number, and reason for the request.